10 questions to ask when interviewing cleaning companies

When it comes to choosing a professional cleaning company, it’s essential to ask the right questions to ensure they meet your specific needs. Here are 10 questions to ask when interviewing cleaning companies:

A woman dusts a lampshade in a commercial waiting room.

1. What types of cleaning services do you offer?

Ensure the cleaning company provides a variety of services tailored to both residential and commercial spaces. Ask about special projects, such as defrosting the freezer, organizing closets, and handling chores.

2. Do you handle event cleanup?

If you host events at your home or business, inquire whether the cleaning company can assist with setting up, taking down decorations, and handling post-event cleanup.

3. How do you protect client privacy?

Inquire about the company’s practices for handling keys, entry codes, and client information, ensuring confidentiality and security.

4. How do you handle routine cleanings? Is there a rotation of chores?

Understand the cleaning company’s approach to routine cleanings. Inquire whether they follow a checklist for each visit and if they recommend periodic deep cleanings.

5. Do you offer one-time cleanings, or are you focused on weekly and bi-weekly clients?

Check if the company provides flexibility in scheduling, offering one-time cleans in addition to regular, scheduled cleanings.

Someone wearing pink gloves wipes down a windowsill.

6. What additional services do you provide?

Explore add-on services like window cleaning, laundry, or tasks like emptying the dishwasher. Clarify which services are included and which may require customization.

7. How is pricing determined? Do you charge by the hour?

Understand the pricing structure and whether it varies based on the type of cleaning, such as moving cleans or routine cleans.

8. Do you work on holidays, and is there an additional charge?

Inquire about the company’s holiday policy and whether regular cleanings incur extra charges on holidays.

9. How do you handle payments, including tips and referrals?

Learn about payment methods accepted, tipping policies, and whether there are referral incentives. Additionally, ask about their policy if payment is delayed.

10. Do you offer a satisfaction guarantee?

Ensure peace of mind by confirming the cleaning company’s satisfaction guarantee policy and the process for addressing any concerns within a specified timeframe.

A woman cleans a bathroom mirror wearing yellow gloves.

With these 10 questions to ask when interviewing cleaning companies, you’ll be better equipped to choose a service that aligns with your specific needs and expectations.

Start by checking what types of services the company offers. If you have specific needs, ask about the company’s flexibility in scheduling. Determine if they can adjust to your preferred times or special requests. Understanding the cost is crucial. Ask about how they charge—whether it’s by the hour or based on the type of service. Ultimately, these questions will guide you in making a smart decision and finding a cleaning service that aligns with what you’re looking for.